RETURNS POLICY
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We follow the 10-day return policy. We will accept returns within 10 days of receiving the product purchased.
Please follow the simple steps for return:
Step 1: Please ensure your item is returned in their original packaging including all the tags, accessories, promotional gifts, watch box, original sales receipt/invoice and warranty cards in an unmarked, unused condition that came with your order.
Step 2: Place the item in a sealed packet
Step 3: Please handover to our courier partner came for pick up. On receipt of the product to our service team in our warehouse, they will inspect and confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. On successful verification, we will initiate the refund of the returned amount in the mode selected at the time of purchasing the order.
For a refund on orders placed through payment made in the mode of credit card/debit card/Net Banking/Paytm/any other wallet will be refunded in the same mode of channel.
For a refund on cash on delivery orders, the refund will be initiated in the form of a cheque in favor of name registered with us or to the bank account details filled up in form while placing a return request on www.luxxuberance.in
We also have an exchange policy allowed only in the same category and same brand product. If you to choose to exchange the product, the price of the exchanged product is more than the value of the product to be exchanged then the difference amount has to be paid by you. If any deficit, then the difference value will be refunded back to you on the successful delivery of the new product. This will be subject to the discount or offer provided to the products at the time of purchase availed by you which will be considered while exchange. Our courier partner will deliver the new item to you and simultaneously pick up the original item from you.
Once the item is picked up and it passes through our quality check, expected refund time is 15-20 days.
Pick up attempts:
If Our associate is not able to pick up the item(s) today or if the customer is not available then the pick up will be attempted again, up to a maximum of three times.
Cancellation of order:
You can cancel your order or a part of your order online on the swisseagle.com site as long as you do so before it has been processed.
Please note, you can also cancel products you’ve bought during a sale and on all discounted and non-discounted products.
Once you’ve canceled an order, your refund will be credited to your card, bank account or wallet once we’ve finished processing the cancellation.